Recommended Reading: Hostage Negotiation (Crisis Negotiation)

Creating a Spiritual Relationship (Ferrini)
Crisis Negotiations/Managing Critical Incidents (McMains & Mullins)
Dynamic Processes of Crisis Negotiation (Rogan, Hammer, & Van Zandt)
Getting to Yes (Fisher, Ury, & Patton)
Hostage Cop (Bolz & Hershey)
Hostage Cop (Bolz & Hershey)
Psychological Aspects of Crisis Negotiation (Strentz)